Support
Below you will find some information about our great support. Specific support information for each wrapper can be found at the Big Wrapper and Retail Wrapper sections.
If you have a specific question, please feel free to contact us.
Our Warranty
We pride ourselves in manufacturing a heavy duty reliable piece of equipment. We use brand name computer and electronic components. The majority of our mechanical parts are made from High Strength Aluminum alloys and precision steel tubing. Designed parts in our equipment are machined on CNC machining centers for the best fit and performance.
Very rarely something may fail after installation. Perhaps it was the bumpy ride to your facility. Therefore, we offer a 1 year warranty on parts and labor on all of our equipment we sell regardless if it is new or pre-owned. Travel expenses to diagnose and repair are not included.
All leased and rented products carry a warranty for the life of the lease or rent contract. This warranty includes parts and labor.
We never charge for phone consultation regardless of age of machine.
Maintenance Contracts
After warranty we can continue to protect your investment with a yearly maintenance contract. Each contract is quoted based on your location and number of machines.
Maintenance contracts typically include a tune up visit and an emergency visit if problem is not solvable by phone, email, photos, etc. All parts, labor and travel expenses are included as well as free parts shipping.
Contact us to learn more about maintenance contracts.
Downloads and Service Manuals
To view downloads and service manuals specific to your wrapper, view the support tab at either the Big Wrapper or Retail Wrapper section.